Terms & Conditions

TERMS AND CONDITION Please read the terms and conditions carefully. By accepting them and submitting your deposit for the trip, you agree that all these terms and conditions apply to the agreement that CARETAKER TOUS AND TRAVELS, and its Affiliates / Divisions supplies to you.

Reservation Policy
All customers availing our services on the site are requested to fill the details in Reservation Form given on the site. Visitor may also get in touch with us through our email tours@caretakertours.com OR any of the contact address given on the site. Caretaker Tours and Travels reserve the right to not to accept any booking order without assigning any reason thereof. Any reservation is not completed till the full money towards the services is received from the customer, until specified unless.

Price Includes All our rates are valid for the period requested by the customer / quoted in our reply. During X Mas and New year (15th Dec - 15th Jan) period. Rates for festive dates will be given on request only. All our rates are exclusive of all Expenditure Tax, Luxury Tax or other taxes as applicable, until specified unless. Govt. of India Service tax will be charged extra. All rates quoted in INR are applicable for all Resident Indians and USD (or any other foreign currency) rates are applicable for Foreign National and NRIs only. Any additional taxes introduced by the Central / State Government during the course of fulfillment of the transaction shall be payable by the customer purchasing our services. Check in Check Out Time
In India most of the hotels offer noon time (1200 hrs) check in and check out facility. Customer requiring complementary early check in or late check out facility should send us a request in writing so as to enable us to take authorization from the respective hotel/s. We do not guarantee for any such facility without the approval of the hotel. Payments The entire payments will be collected in advance from the customer at the time of final confirmation through any of the following mode as per the conveniences

a) After confirmation of hotels and other requested services an advance of 50% of total cost may be sent to our office .

b) A Demand Draft / Payment Order( For balance amount) favoring "CARETAKER TOURS AND TRAVELS" payable at Agra may be sent to our Office as per the address mentioned in our contact list atleast 15 days prior to the date of delivery of the services

OR
c) The money also can be remitted to our bank account through swift bank transfer and a copy of bank activity report may kindly be faxed to us for our file records and further follow ups with our banker.

Payment Receipt and Service Vouchers
The customer will receive a copy of invoice, payment receipt after final confirmation and payment process. A copy of the service voucher will also be forwarded to the respective hotels and other service providers for their information and records.The original copy of hotel and transport vouchers etc will be handed over to the customer upon arrival in India.

Cancellation and Refunds
All cancellation must be made in writing to our Office by sending e mail to tours@caretakertours.com OR fax us at (91 562) 2331954, atleast a month prior to the date of arrival of the client. We levy following cancellation charges.

» 10% of the total amount if the booking is cancelled 30 days prior
» 25% of the total amount if the booking is cancelled 15 days prior
» 50% of the total amount if the booking is cancelled 07 days prior
» 100% cancellation in case of no show
All hotel reservation require reconfirmation by the agent / customer atleast a one week prior to the date of check in failing which hotels reserve the right to levy atleast one night retention which is payable by the customer making reservation through us. Caretaker does not take any responsibility to make any refund on deposit to the clients until the same has been received by us from the hotel/s. Refund, if any, will be made in Indian Rupees only, as per the conversation rate prevailing at the time of refund, as per the existing rules and regulation.

Liabilities
While offering the services to the customer through the site, Caretaker has endeavored to ensure that all the information are complete and accurate, but company neither warrant nor take any responsibility for the accuracy and completeness of the same. Company will also not be responsible for any complaint / dispute between the customer and any hotel. An e mail / fax should be sent to us with the exact and detailed information of the nature of complaints which will be forwarded to the respective hotel for their clarification and further actions. Caretaker will not be responsible for any compensation due to any complaint and dispute between client and the hotel.